Site Reliability Engineering services

Site reliability engineering (SRE) based on Open Source tooling is our passion and the very essence of what we do and specialise in. With our SRE as a Service, you’ll get all your software running safe and sound 24/7 with prompt technical support whenever needed.

WHAT WE OFFER

24/7 support service

Build the server and cloud infrastructure for your software and maintain it 24/7 with guaranteed SLA.

Holistic SRE

Ensure reliability, observability, performance, and security for your applications.

Technical details

We will elaborate, launch into operation, and thoroughly maintain all essential Site Reliability Engineering practices based on well-tested Open Source software for your applications. They will cover the following:
An Infrastructure as Code (IaC) approach using Terraform, Pulumi, Ansible or other tools. It ensures all infrastructure components are defined in code, rendering all modifications transparent and easily recoverable.
Multi-layered observability based on Prometheus/Grafana stack and additional services to monitor all host-level components, Kubernetes and business apps, as well as web services’ external availability.
24/7 on-call duties, powered by our observability system and its business metrics, a unique incident management system, thoughtful workflows, and strict SLA (Service Level Agreement) regulations.
Availability and performance troubleshooting, based on performing RCA (Root Cause Analysis), observability insights, software-specific metrics, and active communication between our site reliability engineers and your developers.
Scalable and highly available design implemented in networking and Kubernetes-based infrastructure by us and in your software under our guidance.
Prompt emergency response aided by backups and disaster recovery plans (DRPs) and followed by written post-mortems.
Reliable software release processes based on GitLab CI/CD or GitHub Actions and best practices. The latter includes automatic caching, reproducible builds, rebuilding and redeploying only modified components, and smart container registry cleanup.
Enforced security measures at various levels, from data centres to your code. They involve proper configuration, automated image scanning for known vulnerabilities, code quality and security scans, network and runtime policies, auditing, event logging, and implementing a SIEM.

outcome

Guaranteed availability for your applications and services. 10-minute reaction time.
Transparent and efficient handling of outages, overloads, and other emergencies.
Ongoing SRE assistance, involving tight cooperation with your development team.

Business value

Business-critical services are operated in a reliable, resilient fashion, reducing financial and reputational risk. Furthermore, operating costs are reduced thanks to the outsourcing of non-core competencies.

Frequent origins

Launch a new startup or new software/digital services in an existing organisation.
Growing business with in-house engineers no longer able to handle SRE tasks.
Eliminate longstanding SRE-related issues that affect product reliability, performance, or security.
Replace a quitting SRE engineer or your current SRE agency.
Ensure 24/7/365 service availability and eligible MTTR (mean time to recovery).

How to get started?

Collaboration model:
Subscription, based on the amount of work to be  performed.
Packages starting at €9,100 per month (see above).

FAQ

A dedicated team that includes a project manager and team leader. All people involved are located in the EU, with 95% based in Ulm.

All engineers are middle+, which is ensured by our strict hiring process. Their experience is backed up by years of working with various projects, certifications, public tech talks, and articles published on our blog.

Our interactions include continuous Slack messages, weekly video meetings, and monthly reports. Current tasks are always available on the Kanban board.

Yes. Decreasing the amount is up to your needs. Increasing it is possible, but it depends on the availability of our resources.

Yes. You’ll just need to make a prior termination notice.

Absolutely! From the very beginning, we will follow the Infrastructure-as-Code (IaC) approach and perform our work in your Git, which will always stay with you. We’re also happy to teach your engineers to use, maintain, and improve these configurations efficiently.

We use only Open Source software by default (i.e., unless something else is requested and explicitly approved). We have several teams in Palark, and they share common configurations built on best practices and our experience, battle-tested in numerous setups. While still opinionated, such configurations are easier to understand and maintain than what a single engineer typically produces.

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